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Frequently asked question

    A: Yes, during the checkout process, you can select the option to include a gift receipt and remove price tags to ensure a gift-friendly presentation.
    A: To update your billing or shipping address, log in to your account and navigate to the "Profile" section. There, you can edit your address details.
    A: Yes, customer reviews and ratings are available on the product pages. You can read feedback from other shoppers to make informed purchase decisions.
    A: Unfortunately, once an order is placed, we cannot add or modify items. If you need additional items, we recommend placing a new order.
    A: Some products may be excluded from coupon codes or discount offers due to manufacturer restrictions or promotional limitations. Please review the terms and conditions of the coupon for product exclusions.
    A: To provide feedback or review a product, log in to your account and go to the product page. There, you'll find an option to leave a review and rating.
    A: Yes, we offer special discounts for bulk or wholesale orders. Please contact our customer support team or sales department to inquire about bulk pricing.
    A: Yes, we have a loyalty program that rewards frequent shoppers with points for every purchase. These points can be redeemed for discounts or exclusive offers..
    A: Our customer support team is available 24 hours a day, 6 days a week. However, specific working hours may vary based on weekends and holidays.
    A: Yes, we offer gift wrapping services and the option to include personalized messages for selected items. During the checkout process, you can choose to add gift wrapping and enter a custom message to make your gift extra special..
    A: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to update the address before the order is shipped.
    A: In the rare event of a lost package, please contact our customer support team and we will work with the shipping carrier to resolve the issue and provide you with a satisfactory solution.
    A: If you receive a damaged or defective product, please contact our customer support team immediately. We'll arrange for a return or replacement at no additional cost to you.
    Can I return an item that I've used or opened?Can I return an item that I've used or opened?
    A: Yes, we offer free shipping on orders over 3000000 amounts. The criteria for free shipping may vary based on your location and the current promotions.
    You can reach our customer support team through various channels, including email, phone, or live chat. Visit our "Contact Us" page for the relevant contact details and working hours.
    Yes, we offer regular discounts, promotions, and special offers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.
    We strive to process orders quickly, but if you need to cancel or modify an order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
    If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. You'll receive an email with a link to create a new password.
    To check the status of your previous orders, log in to your account and navigate to the "Order History" section. There, you will find a list of your past orders and their current status, including "Processing," "Shipped," or "Delivered."
    Yes, we take the security of your personal and payment information seriously. Our website uses industry-standard encryption protocols to protect your data during transmission. We do not store payment information on our servers, ensuring an extra layer of security.
    We offer a hassle-free return and exchange policy within 2 days of receiving your order. If you're not satisfied with your purchase or there's a defect, you can initiate a return or exchange through our website or by contacting our customer support team.
    After your order is processed and shipped, we will send you a confirmation email with a tracking number. You can use this tracking number on our Website to monitor the status and location of your package.
    We accept a variety of payment methods, including credit cards (COD, E Sewa , Khalti, Mobile banking, Visa, MasterCard, and other secure online payment options. You can choose the most convenient option during the checkout process.
    To place an order, simply browse our online products, select the desired items, and click on the "Add to Cart" button. Once you have finished shopping, proceed to the checkout page to provide your shipping and payment information.